At Primecare Pharmacy, we aim to provide the highest standards of service and care. However, we understand that sometimes things may not go as expected. If you are unhappy with any aspect of our service, we welcome your feedback so we can put things right and improve in the future.
How to Make a Complaint
You can make a complaint in any of the following ways:
- In Writing
Please send your complaint to:
Primecare Pharmacy
Greengates
Bradford
BD10 9TQ - By Telephone
Call us on: +44 7935 333071
Please ask to speak to the Pharmacy Manager. - By Email
Send your complaint to: [email protected]
What to Include
To help us deal with your complaint quickly and effectively, please include:
- Your full name and contact details
- A clear description of your concern or issue
- The date and time the incident occurred
- Names of any staff involved (if known)
- What outcome you are seeking (if applicable)
What Happens Next
- Acknowledgement
We will acknowledge your complaint within 3 working days of receiving it. - Investigation
We will carry out a thorough investigation into your complaint. This may involve speaking with staff involved and reviewing relevant records. - Response
You will receive a full written response within 15 working days. If more time is needed, we will let you know and keep you updated.
If You’re Not Satisfied
General Pharmaceutical Council (GPhC):
If your complaint involves professional conduct or patient safety:
GPhC
Website: www.pharmacyregulation.org
Telephone: 0203 713 8000
Your Feedback Matters
We treat all complaints seriously and use them as an opportunity to learn and improve our services. Thank you for helping us to do better.